Privacy Policy

This Privacy Policy explains how Lucky 7 Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. This policy also explains how Australian players can ask to access, correct or delete their information, and how they can withdraw consent to marketing communications.

Lucky 7 Casino operates under a Client Provider Authorisation issued by the Kahnawake Gaming Commission (authorisation number 00956, issued 20 September 2023). All transactions and account data are protected by SSL encryption, and the RNG software is independently audited.

Information we may collect

Lucky 7 Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be created or collected automatically when you use the site.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, login details and contact information. We may also keep records of your communications with customer support, including questions, requests and information needed to help resolve an issue. Keeping accurate account information helps us operate the account, communicate with you and provide relevant services.

Verification information

To verify identity, age, eligibility or account ownership, we may request documents or information supplied for verification. This can include identification documents, proof of address or other information reasonably needed for compliance and security checks. Verification material is handled for purposes such as confirming that an account is genuine, preventing misuse and meeting applicable legal and regulatory obligations.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your use of the services. Payment details may be processed through payment providers or other service partners. Where appropriate, we may receive information needed to confirm a transaction, investigate a disputed payment, identify unusual activity or maintain financial records. We do not need to retain complete payment card details where those details are processed directly by a payment provider.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device information, approximate location, pages viewed, access times, referring pages and actions taken on the site. We may also use cookies and similar technologies to remember preferences, support account functions, improve performance, understand website use and help protect the service.

How we use information

We use information only for purposes connected with operating, securing and improving the website and services, and for other purposes that are explained when information is collected. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing casino services and responding to questions or support requests.
Checking identity, age, eligibility and account ownership.
Performing anti-fraud, anti-money-laundering, security and responsible gaming checks.
Detecting, preventing and investigating suspected misuse, unauthorised access or other unlawful activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Sending service messages about your account, security, transactions, changes or important updates.
Sending marketing communications where permitted and where you have given any consent that is required.
Understanding how the website is used so that features, content, reliability and security can be improved.
Managing cookies, preferences and similar technologies.
Establishing, exercising or defending legal rights where this is reasonably necessary.

We try to collect and use information that is relevant to these purposes. If information is no longer needed for a legitimate business, legal or security purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Sharing information

Information may be shared where reasonably necessary to provide the services or meet our obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support systems, fraud prevention services, professional advisers and other service providers that assist with website operations. We may also disclose information where required or permitted by law, to protect players or the service, or in connection with suspected fraud, security incidents or legal proceedings.

Service providers are expected to handle information for the purposes for which it is provided and to apply appropriate security measures. Some providers may process information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection, subject to applicable requirements.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Some cookies are necessary for functions such as signing in, maintaining a session, remembering settings and protecting the site. Other cookies may help us understand website traffic, measure performance or tailor content and communications. Depending on the website features available, third-party providers may also use cookies or similar technologies when supporting analytics, payments, security or other services.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some account features or website functions may not work as intended. Browser settings may also allow you to delete cookies already stored on your device. Your choices may need to be repeated if you use a different browser or device.

Security

We use reasonable technical, administrative and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login information confidential and contact support promptly if they suspect that an account or device has been compromised.

Retention

Information is generally kept for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve disputes, protect the service or meet legal and business requirements. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it must be retained. When information is no longer required, appropriate steps may be taken to securely delete it or remove identifying details.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications. Withdrawing marketing consent does not necessarily affect service or transaction messages that are needed to manage your account or meet legal and security requirements.

How to make a request

To exercise a data right or ask a privacy question, email support@lucky-7-casino.online. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent information from being disclosed or changed by someone who is not authorised.

Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to remove information that no longer needs to be held, noting that some records must remain available because of legal, security, transaction or dispute requirements.
Marketing consent: ask us to stop using your information for marketing or unsubscribe through an available message link where provided.

We will consider and respond to privacy requests within a reasonable period, subject to identity checks, technical limitations and any applicable legal requirements. A request may be refused or limited where providing, changing or deleting information would adversely affect another person’s privacy, compromise security, interfere with fraud prevention, prejudice an investigation or conflict with a duty to retain records.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically so they understand how information may be handled.